Support Plans

Silver - $30 / month


  • Business-hour phone, email, and ticketing system support
  • 1 year equipment warranty (when purchased from Envisioned Solutions)
  • Up to 1 hour of configuration changes per month, during business hours (additional changes charged at SLR, subject to discounts)
  • Carrier liaison
  • Silver Firewall Solution support

Gold - $33 / month


  • All Silver features
  • 10% discount on SLR
  • 5 after-hour support incidents per year (additional incidents charged at SLR, subject to discounts)

Platinum - $35 / month


  • All Silver and Gold features
  • 20% discount on SLR
  • Unlimited after-hour support incidents per year
  • 24x7 service on major and minor outages

Rates and Minimums


Standard Labor Rates (SLR) $125 / hour
On-Site Visit (within 30 miles of Metro Atlanta) Minimum 1 hour
Business Hour Configuration Changes Minimum 15 minutes
Non-Business Hour Configuration Changes Minimum 1 hour, 1.5 times SLR
Non-Business Hour Support Incident Minimum 1 hour, 1.5 times SLR

Feature Pricing

Feature Name Pricing
Phone Extension Silver: $30 / month
Gold: $33 / month
Platinum: $35 / month
Toll Free Number $3.99 / toll free number / month
Toll Free Usage Rate $0.04 / minute
Additional DIDs $1.25 / DID / month
International Long Distance Check rates here
Local Number Port 500 DIDs or fewer: $5.00 / DID
More than 500 DIDs: $4.00 / DID
Local Number Port Cancellation More than 48 hours before port: $15.00 / DID
Less than 48 hours before port: $75.00 / DID
Conference Bridge (Additional Users) 5 Users: $14.00 / month
10 Users: $24.00 / month
15 Users: $34.00 / month
20 Users: $44.00 / month
30 Users: $54.00 / month
Fax to Email $5.00 / month
Mailbox Extension $5.00 / month
Remote Call Forward First number: $35.00 / month
Additional numbers: $17.50 / number / month
DISA $35.00 / month
Call Queue $30 / month / agent
E911 Spoofing Penalty First instance: $150.00
Second instance: $500.00
Third instance: $1000.00