Web based user interface that allows users to configure their PBX, manage recorded calls and greetings, view call detail records, listen to and delete voicemail, and change the names on extensions.
Allows callers to select from menu options using a standard telephone keypad. Through the portal in- terface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or sub-level auto attendants.
An auto attendant can be accessed in various ways—for example, you can have a telephone number that dials it directly, or a timeout to send callers to it if no one answers after a certain number of rings.
One auto attendant free with 5+ extensions.
Sub-Level Auto Attendants are often used for different departments within an organization. For in- stance, you may have a main Auto Attendant for the company, and then a sublevel Auto Attendant for Sales, Support, etc.
Ability to record a greeting from outside the office. Convenient for inclement weather messages.
Will be configured during initial IVR setup.
Ability to record a greeting from inside the office.
Auto attendant greeting will be recorded by a professional voice actor.
Billed at $50 for 25 or fewer words, $75 for 25 - 50, $100 for 50 - 75, and $125 for scripts longer than 75 words.
Set up a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller.
Set up a telephone number to dial directly to a device or extension.
Your hosted PBX can support 3- or 4-digit extension dialing.
Customize the appearance of your outoing Caller ID by outgoing number or by extension.
Associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.
After a voicemail is received, the PBX will send an email to any valid email account or alias that you enter into the Portal. The message will include the date and time of the call, as well as the duration, caller ID (if provided), the mailbox number, and, optionall, an attached WAV file that can be played on your PC or mobile device.
Enabled multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
Disable or restrict international and 411 dialing.
Ring or page an external device, based on rules defined at install.
Set up a personal assistant to find you at up to five (5) locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension.
Place calls on hold, and play music or a commerical while the call is on hold.
Transfer a call to an extension, group, or phone number after announcing the party being transferred.
Transfer a call, keeping the original caller ID, to another extension, group, or phone number, without announcing the party being transffered.
Transfer a call directly to another extension's voicemail.
Automatically forwards your call to any extension or phone number.
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Automatically forwards your calls to an extension, group, or phone number when your phone is busy.
Black list phone numbers to block them from calling your PBX.
Force callers with no caller ID or blocked caller ID to enter a number that will be presented as their caller ID.
Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, ACD, or call queue.
Route calls based on the number that was dialed. Calls may be routed to an auto attendant, one or more extensions, phone numbers, or an ACD or call queue.
Prevent calls to specific numbers or services (ex: 1-900 calls).
Identify an incoming call on the phone's LCD.
A device feature that displays or redials a placed or received call.
A device feature that displays or redials a missed call.
A feature that simulates a phone being off-hook, sending calls received directly to voicemail. Other routing options are also available.
Indicates incoming call (and caller ID, if available) while another call is in process.
Call queues are used to route calls in a first-in, first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, you are Nth caller. Estimated wait time is N minutes. Please hold for the next available agent, or press N to leave a message.” When the call is ready to be routed, the ACD handles the routing rules.
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation.
Allows routing decisions based on a user-set mode, such as day, night, and temporary.
A feature that automates the dialing of a pre-determined phone number.
Dial a group of extensions, activating their phone speakers to make an announcement.
Enables a user to answer any ringing line within their call pickup group.
Allows you to place a call on hold, so it can be retrieved from another phone on the Envisioned Solutions system.
A list of contacts and phone numbers that can be made available on your Envisioned Solutions phone.
Selectively record calls for training or documentation purposes. Recordings will be stored for two weeks.
Allows someone from outside the PBX to obtain a dial tone and place calls as if they were placing calls from within the office, displaying the company's caller ID (with password protection).
Disable outbound dialing on certain extensions only.
Free calls to anywhere in the continental US, Canada, and Hawaii.
All calls to other Envisioned Solutions extensions are free, no matter where the extension is located.
Remote call forward a number.
Envisioned Solutions offers competative international rates--see rate table here.
The phone number associated with your location will be registered with the national E911 database. You are responsible for updating this information with Envisioned Solutions if you move any device to a new location.
Utilize one or more Toll Free numbers, which may be routed to a specific local DID, auto attendant, group or queue.
A telephone number that allows a fax to be sent to any email address. Envisioned Solutions provides 1 free fax to email account per customer (additional accounts are $5 each).